About this document
This Terms & Conditions applies to CLASI LTD, a private company limited by shares incorporated in England and Wales (Company No. [CO_NUMBER]) with registered office at 20 Wenlock Road, London, England, N1 7GU ("CLASI", "we", "us"). Questions about this document can be directed to privacy@clasi.co.uk. We review this document at least annually and on any material change to our services or applicable law.
Our software development services
CLASI LTD is a software development company providing bespoke software, web applications, APIs and integrations, AI agents, commerce systems, and agreed maintenance and technical support. These terms cover our website and explain the basis on which clients engage our services; they are not terms for the sale or delivery of physical goods.
Website use and project contracts
By using clasi.co.uk you agree to the website-use provisions below. Submitting an enquiry does not place an order, create a development contract, or commit either party to a project. Software development engagements require a written Statement of Work (SOW) signed by both parties and are governed by our Master Services Agreement at /legal/msa. Project-specific commercial terms in the signed SOW take precedence over conflicting general terms. These published terms do not retrospectively change an existing signed agreement.
Scope, deliverables and changes
The SOW defines the software to be developed, deliverables, supported platforms, milestones, responsibilities, fees and acceptance criteria. Only work expressly included in the SOW is included in the agreed price. Additional features, integrations, changes to approved designs and other scope changes require written agreement on their cost and effect on delivery dates before work begins.
Client responsibilities and delivery
The Client must provide agreed requirements, content, licences, authorised access, test data and timely feedback, and appoint a person authorised to approve decisions. The Client is responsible for the accuracy and legality of materials it supplies and for its right to use them. Timelines depend on these inputs and on agreed third-party dependencies; delays or changed requirements must be addressed through an agreed revised schedule.
Testing, acceptance and handover
Testing, acceptance periods and the process for reporting defects are defined in the SOW. The Client should assess deliverables against the agreed acceptance criteria and report reproducible failures with sufficient detail for investigation. A defect is a failure to meet the agreed specification; a request for new or changed functionality is a scope change. Handover of source code, documentation, deployment instructions and access is included only to the extent agreed in the SOW.
Fees and payment
Fees, payment milestones, any deposit, applicable taxes and approved expenses are set out in the SOW and MSA. Third-party hosting, domains, paid software licences, payment-processing charges and AI usage costs are included only where expressly agreed. Payment disputes should be raised promptly with hello@clasi.co.uk. Our Refund & Cancellation Policy at /legal/refund applies subject to the signed agreement and applicable law.
Software ownership and licences
Ownership of bespoke, commissioned deliverables transfers as set out in the MSA, subject to full payment. CLASI retains its pre-existing tools, reusable components, frameworks and know-how, with a licence for embedded Studio IP as described in the MSA. Third-party and open-source software remain subject to their respective licences. The Client retains ownership of its own materials and authorises us to use them to deliver the project.
Third-party systems and AI
Integrations, hosting services, commerce platforms and AI providers are subject to their own terms, availability, charges and technical limits. We do not guarantee uninterrupted third-party availability or that AI-generated output is accurate or suitable for every purpose. AI output requires appropriate human review before reliance, particularly for consequential decisions. Changes to external services that require development work are handled under the agreed support arrangements or a scope change.
Maintenance, security and data protection
Ongoing hosting, monitoring, backups, security updates, support and service levels are included only where expressly agreed in a SOW, retainer or operations agreement. No general promise of continuous availability or indefinite free maintenance is made. Personal data is handled under our Privacy Notice at /legal/privacy and, where we process Client data on its behalf, our Data Processing Addendum at /legal/dpa. Both parties must safeguard credentials and cooperate on security incidents affecting the project.
Confidentiality, termination and liability
Confidentiality obligations, termination rights, payment for completed work and the liability cap for software services are set out in the MSA and signed SOW. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Mandatory statutory rights, including consumer rights where applicable, remain unaffected.
Lawful use of this website
You may use this website for lawful purposes only. You must not introduce malicious code, attempt unauthorised access or disrupt the site. Website text, design, code, imagery, marks and logos are owned by or licensed to CLASI; browsing does not grant rights to reuse them commercially. Website information is general information, not a binding project specification or professional advice. Third-party links do not constitute an endorsement, and we do not control their content. Software and systems we provide are also subject to our Acceptable Use Policy at /legal/aup.
Governing law and enquiries
These terms are governed by the laws of England and Wales and subject to the jurisdiction of its courts, without overriding any mandatory rights to bring proceedings elsewhere. Please raise project or contractual enquiries with hello@clasi.co.uk or +447460604989 so we can first seek to resolve them directly.
Updates
We may update this document from time to time. The "last updated" date at the top reflects the most recent change. For material changes that affect your rights, we will provide reasonable notice through our website or, where appropriate, by email.
Contact
CLASI LTD 20 Wenlock Road, London, England, N1 7GU United Kingdom Email: privacy@clasi.co.uk General: hello@clasi.co.uk Telephone: +447460604989